The responsibilities of a human resource manager fall into three major areas: Essentially, the purpose of HRM is to maximize the productivity of an organization by optimizing the effectiveness of its employees. This mandate is unlikely to change in any fundamental way, despite the ever-increasing pace of change in the business world.
Communicates an understanding of the other person's interests, needs and concerns. Remains open to others' ideas and opinions even when they conflict with their own.
Identifies and communicates shared interests and goals. Identifies and communicates differences as appropriate.
Makes and meets commitments that contribute to addressing the other person's interests, needs, and concerns. Addresses perceived harm to the other person by fully acknowledging any harm done, clarifying intentions, and finding a suitable remedy that affirms the value of the relationship.
Uses an approach to resolving conflicts or conducting negotiations which lead to positive outcomes success for all involved.
Shares thoughts, feelings, and rationale so that others understand personal positions. Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.
Communication This competency reflects the ability to give and gather information and to actively manage the communication process: Recognizes differences of opinion, brings them out into the open for discussion, and looks for win-win solutions Establishes a clear and compelling rationale for resolving the conflict Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people Finds agreement on issues and follows through on implementation Deals effectively with others in an antagonistic situation Manages relationships and builds trust in the process Development Oriented This competency reflects the ability to focus on own development and to take action to learn: Understands self-development if important to organizational success Is able to accurately identify own development needs Takes responsibility for setting up their own learning opportunities Reflects and consciously learns from experience Evaluates own performance Actively seeks feedback to assist with continuous self-improvement Open to learning Initiative This competency reflects the ability to: Problem Solving - Decision Making This competency reflects the ability to evaluate or judge the best course of action and to make decisions at the appropriate speed: Can make considered decisions quickly when necessary Develops solutions that are considerate for all involved Applies common sense when making decisions Seeks expert advice or objective opinions before making decisions Is prepared to be influenced by sound arguments and new information or evidence Is prepared to make tough decisions and is prepared to see them through Relationship Management This competency reflects the ability to get on well with a wide range of people and build long term trusting relationships: Identifies resources available to the organization Effectively and efficiently manages the use of existing resources Ensures the appropriate amount of resources are available at the appropriate time in order to accomplish the business goals not too much and not too few Assigns the appropriate people to tasks that will keep them busy without overworking them or providing too much downtime Cooperatively work with others to share resources Follows all policies and procedures for tracking, submitting, and accounting for resource utilization This competency reflects the pursuit of the highest level of customer service: Supports less experienced colleagues Encourages a strong sense of team spirit Focuses the team on what will contribute to success in the long term Develops ideas and solutions jointly with others Gives fair and constructive feedback to team members Takes responsibility for team's actions Develops a wide network of productive relationships around the business.my teaching in human resource management and supervision of students’ dissertations, I have been sharing notes with my students and I have, in the process, learned a lot.
Thank you very much. Human Resource Management: Help and Review Final Free Practice Test Instructions Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer. The Human Resource Management Review (HRMR) is a quarterly academic journal devoted to the publication of scholarly conceptual/theoretical articles.
Labor arbitrator discusses the application by arbitrators of the “just cause” standard of review in grievances filed by bargaining unit members in response to agency disciplinary actions.
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